Qualification & Experience:

We seek out curious minds and we care deeply about outcomes. We are looking for passionate people, eager to learn, willing to share, establishing innovative ways of working and influencing culture change.

• Qualification Preferred BE/B.tech Intern (or) ME/M.tech in Mechanical/Computer Science / Information Technology specialization Intern

• Python (for data visualization), AI/ML [Artificial Intelligence & Machine Learning], Python scripting

• Must know how to work with Excel or spreadsheets, OR Lookerstudio

• Beneficial to know - Service-Now tool, Skywise tool, ITSM or ITIL guidelines

• Creative & Critical thinking approach, Analytical skills & Ability to analyze datasets

• Ability to write documentations

• Strong verbal and written communication skills

• An analytical mind and inclination for problem-solving

Duration : 3 months

Environment:

• Windows operating system 

• Linux/Unix operating system

• Google workspace tools 

Background & Activity:

This business case proposes an Automation Opportunity Analysis on Incidents to identify repetitive and high-volume incidents that can be automated. The goal is to reduce manual workload, improve resolution times, enhance service efficiency, and minimize operational costs

Identifying high-volume, repetitive incidents suitable for automation.

Classifying incidents by complexity, frequency, and resolution effort.

Proposing automation strategies using scripts, bots, AI, or self-service mechanisms.

Estimating potential efficiency gains, cost savings, and SLA improvements.

Developing a roadmap for implementing automation in a phased approach.

The candidate will be responsible for:

✔ Data Collection & Analysis – Extract incident data from ServiceNow and categorize it.

✔ Pattern Identification – Identify common recurring incidents suitable for automation.

✔ Root Cause & Feasibility Study – Determine why these incidents occur and if they can be prevented.

✔ Automation Suggestions – Provide automation solutions (e.g., chatbot responses, self-healing scripts).

✔ Impact Assessment – Calculate estimated time/cost savings through automation.

✔ Final Report & Recommendations – Deliver a structured report with findings, automation proposals, and a roadmap.

The existing dev team will facilitate all necessary setup and guidance required for activity.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus India Private Limited

Employment Type:

Internship

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Experience Level:

Student

Job Family:

Digital <JF-IM-DI>

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