BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.

What You'll Do

Founded in 2022, the Enterprise Services (ES) organization delivers efficient, resilient, and scalable services globally, supporting BCG's diverse teams. It is an evolving BCG organization that is predominantly focused on providing Global Business Services (GBS) activities to every part of BCG. It includes a range of business-critical services and expertise, including Global Finance & Operations Services (GF&OS), Procurement & Payables, Travel, Meetings & Events, Case Team Services, ClientView (Lead-to-Cash), Real Estate, Executive Support Services, and Business Insights and Analytics; supported by transversal expertise in our product portfolios and excellence functions.

As part of the Global Finance Operations Services (GFOS), you will be responsible for audit and processing of employees’ expense claims in accordance with BCG’s Travel and Expense (T&E) policy for its offices across multiple locations. This role will be expected to develop deep knowledge of the BCG travel and expense policy, rulebook and process in place for the markets supported; and ability to manage expanded roles and responsibilities (cross trained on multiple activities or multiple geos).Also, will be responsible for managing employee queries and their timely resolution, and related daily/monthly closing and reporting activities.

Roles and responsibilities

• Review Employee expense claim reports for accuracy and appropriate documentation:
  - Submitted expenses are in compliance with the respective BCG office’s Travel and Expense policy
  - Submitted expenses match with the receipts provided
• Proper approval has been obtained for expenses incurred outside of the policy
• Resolve expense claims related queries via effective collaboration with various stakeholders to ensure the highest user satisfaction
• Prepare and distribute the routine report/reminder to local finance offices
• Provide regular updates to local finance for any expense trends, abnormal behaviour, improvement action plan, and audit procedure changes
• Partner and maintain relationships with local finance teams to address travel expense policy and audit questions as they arise
• Maintaining the highest quality standards and ensure no duplicates claims or remibursements are initiated
• Maintain employee and approver data in the system. Prepare periodic reconciliations to ensure data is accurate and up to date
• Follow set processes and highlight when there is a need for change or update
• Adhere to the internal compliance policy and guideline established by the management on their daily operational activities
• Maintain exception logs for the process-related exception as and when they occur for knowledge retention
• Generate, validate, and distribute periodic expense reports to ensure accuracy and alignment with company policies. Identify anomalies or discrepancies in T&E data and escalate or address them appropriately.
• Complete ad hoc requests and perform other duties as needed with minimal oversight
• Active participation in the organization-wide projects and initiatives

What You'll Bring

• Minimum qualification B.Com with prior experience of working in a global finance operations team or setup
• 0-3 years of relevant experience in travel and expense processing, reporting, query management
• MS Excel, Word, Powerpoint proficiency and adaptable to several software applications
• Exposure to ERP systems and T&E Workflow solutions like SAP Concur, ChromeRiver etc.
• Proficiency in tools like Excel (advanced), Tableau, Power BI, or other visualization platforms would be preferred.

Who You'll Work With

We pride ourselves on a collaborative working environment and utilize digital tools to foster that collaborative environment across a global company. The GF&OS team aims at providing best in-class operational excellence and execution through partnership, building trust and credibility. It provides a foundation to ensuring smooth finance operations, coordinating change and ensuring performance of individual processes with high service levels. 

Additional info

WHAT YOU'RE GOOD AT

• Good finance accumen with solid understanding of financial concepts and principles
• Ability to prioritize and manage workload
• Strong analytical and problem-solving skills - strong attention to detail, ensuring thoroughness and accuracy in all tasks and analyses
• Strong initiative and willingness to take on projects in a proactive manner
• Ability to work in a fast-paced, high-pressure environment; excellent time management skills and ability to meet tight deadlines
• Excellent oral and written communication skills & effective listening skills
• Relationship building, partnering and collaboration
• Committing to improvement through feedback and self-reflection,learning new topics & skills
• Strong customer orientation and flexible to business needs
• Utilizes sound judgment in dealing with work flow and uncertain situations
• Handles situations with confidence, understanding and tact
• Ability to respect all BCG information as personal and confidential