Requirements:

• Basic Knowledge of SQL Queries.
• Multi OS experience Windows, Unix.
• Multitasking capabilities which include Ticket handling & Follow-ups Requirements:
• Engineering Graduate with 0-1-year experience as an L1 technical support engineer, including front-line contact with customers via phone and e-mail.
• Provide technical support to enterprise clients related to technical and operational aspects of the products, including troubleshooting, ticketing system updates, support case acknowledgments, provisioning activities, etc
• Support Customers over the phone/email by answering their product questions and offering technical assistance.
• Experience working with remote support groups, international support groups, and 24x7 support operations.
• The position is shift covering 24/7 as part of a rotation [Monthly] which encompasses night and weekend working.
• Should have experience in Client Interaction.
• Good communication and ability to work independently.
• Good technical capability with strong planning and follow-up Skills, Monitoring, and regular status updates to management.