Roles and Responsibilities

Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately. 

Handle transaction queries in case of discrepancies where disputes arise from the customer. 

Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses. 

Speak to merchants or customers to understand and address queries/concerns. 

Identify innovative ways to reduce risks by providing inputs on enhancing the process and reduce monetary losses. 

Skills and Experience

Freshers, knowledge about a customer support app or CRM , such as freshdesk.

Interpersonal skills - Friendly and pleasant demeanour over phone and email 

Communication skills - Exceptional verbal and written communication 

Listening skills - Understand, anticipate and resolve queries arising from various stakeholders 

Attention to detail and accuracy - Excellent organisational skills and multitasking skills. Identify anomalies or suspicious behaviours and act quickly to reduce impact 

Takes initiatives - Quickly and thoroughly solves problems when deliveries, transaction or experience do not go 100% as planned