Experience: 0 to 2years
Location: Bangalore
Notice Period: Immediate

Mandatory skills required:
· Should have attended regular school/college with 10+2+3 as a minimum qualification in any stream of subject.
· Good understanding of computer systems, mobile devices, and other tech products.
. Excellent Communication


Job Description:  Technical Support Engineer

Roles:

Provides level 1 technical support to end users on computer-related technical problems to assigned accounts/ customers through voice support.


Essential Job Functions:
·  Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met.
·Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.
·Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues and/or refer more complex technical problems through a defined escalation process.
·Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Basic Qualifications

·Ability to diagnose and troubleshoot basic technical issues.
· Fresher or has work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
· Ability to provide step-by-step technical help, both written and verbal.
·Experience with solving computer-related problems.
·Experience working with company escalation policy.

Requirements and Skills
·Interpersonal skills to interact with customers and team members.
·Excellent problem-solving and communication skills with fluent spoken English and good thought flow.
·Organization skills to balance and prioritize work.
·Ability to work in a team environment.

Please drop the CV on ramya.cr@dxc.com