Key Responsibilities:

• Gains knowledge and experience in area of specialization or function.
• Acquires the relevant practical experience and knowledge of the service or solution offered by the specific area or function.
• Remains current with the industry developments related to the relevant specific area or function
• Provides general administrative to the specific area or function.
• Coordinates meetings, minute taking, logistics, filing and record keeping.
• Assists with the preparation and distribution of reports and review system data for accuracy.
• Identifies errors or discrepancies they will investigate and correct or escalate them for resolution.
• Provide ssupport to clients in low complexity matters and maintain a log and/or list of all the queries.
• Contributes to client engagement and the success of the team.
• Accepts designated, business-focus projects to research, propose ideas and solutions.
• Assists in preparing information and research materials.
• creates and maintains PowerPoint presentations.

Knowledge, Skills and Attributes:

• Attention to detail with good verbal and written communication skills.
• Professional attitude and appearance and ability to prioritize tasks.
• Ability to professionally handle complaints, problems and issues, escalate resolutions and corrective actions.
• Ability to deliver a quality service through their support offering.
• Passion for continuous improvement.
• Self-motivated and a passion to learn.
• Ability to work in a team-orientated, collaborative environment.
• Good planning, organizing and time management skills.
• Analytical mind with an inclination for identifying issues and/or defects.
• Knowledge and interest in the specific area or function.
• Knowledge of tools and methodologies associated with the specific area or function.
• Ability to apply theoretical knowledge in a practical manner.

Academic Qualifications and Certifications:

• .

Required Experience:

• Relevant working experience is desirable but not essential.
• Some experience dealing with internal and external stakeholders.

Workplace type:

Hybrid Working