Google is hiring for the role of Product Support Engineer!

Responsibilities of the Candidate:

• Apply subject matter expertise in Google's AI-driven ad products, with a focus on performance max, by understanding intricate functionalities to provide guidance and troubleshooting effectively.

• Develop and implement automation tools for diagnostics and debugging, streamlining processes and enhancing support efficiency, leading to faster resolution times.
• Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
• Analyze data and insights to create action plans to solve issues at the root cause for our customers focusing on knowledge management, operational improvements, account reviews and product adoption.
• Partner with our Sales, Product, Engineering and other cross-functional partner teams (as applicable) to own and continuously improve the journey of all clients across, resolve complex issues and understand customer pain points

Requirements:

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• Experience with data/SQL and web technologies.
• Ability to work non-standard working hours in line with customer requirements.
• Experience in business analysis to conduct analytics, develop dashboards, and make recommendations
• Experience working in technical product/cloud support/quality engineering/Site Reliability Engineering (SRE).
• Experience using Google Ads or other online advertising solutions and the media/tech landscape.
• Experience in technical troubleshooting or customer support in a tech organization, and customer-facing experience translating technical concepts and solutions to non-technical and executive audiences.
• Experience in solving issues and developing tactical perspectives on customer-focused solutions.
• Excellent customer first and empathetic mindset, and ability to own end-to-end experience and solutions.